AI Voice Agents
One of my primary focuses over the past couple of years at Gridspace has been designing the UI for building voice agents that can be deployed within users' organizations.
Grace, our bot, is powered by a mix of playbooks, knowledge bases, and coaching sessions.
Playbooks
The Playbook is a set of pages that defines the bot’s workflow, similar to a procedure that a call center agent would follow.
Knowledge Bases
Users can create plaintext documents or point to URLs to provide knowledge and context for Grace
Coaching Sessions
After creating a playbook and attaching a knowledge base, users can start coaching their bot through role-playing scenarios.
Users can make corrections to the data that Grace inputs as well as to her actions and dialog.
